Privacy Policy

Personalised ENT treatments to help you hear, breathe, and feel better.

Information We Collect

We may collect and process the following types of personal data:

Personal Information

• Name
• Date of birth
• Email address
• Telephone number
• Postal address

Medical Information

- • Medical history
- • Symptoms and clinical details
- • Medications and allergies
• Treatment records and correspondence

Technical Information

• IP address
• Browser type and version
• Device information
• Pages visited and interaction data

How We Collect Information

We collect information when you:
- • Use this website
- • Submit enquiry or contact forms
- • Book appointments
- • Attend consultations or receive treatment
• Communicate with us via email or phone

How We Use Your Information

We use your personal data to:
- • Arrange and manage appointments
- • Provide medical consultations and treatment
- • Maintain accurate medical records
- • Communicate with you regarding your care
- • Comply with legal, regulatory, and clinical obligations
- • Improve website functionality and services
We do not sell or rent your personal data to third parties.

Legal Basis For Processing

We process your data under one or more of the following lawful bases:
- • Consent – where you have provided clear permission
- • Contract – where processing is necessary to provide Services
- • Legal obligation – where required by law
- • Vital interests – where processing is necessary for medical care
• Legitimate interests – where processing supports service delivery without overriding your rights

Medical Confidentiality

All medical information is treated as confidential and handled in line with professional standards, ethical obligations, and applicable healthcare regulations.
Your medical data will only be shared:
- • With healthcare professionals involved in your care
- • Where legally required
• With your explicit consent

Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
Data is stored securely and only accessible by authorised personnel.
We retain personal data only for as long as necessary to fulfil legal, medical, and operational requirements.

Sharing Your Data

We may share your data with:
- • Healthcare providers involved in your care
- • Laboratories or diagnostic services
- • Regulatory or legal authorities where required
All third parties are required to protect your data and use it only for specified purposes.

Your Data Protection Rights

Under UK GDPR, you have the right to:
- • Access your personal data
- • Request correction of inaccurate data
- • Request erasure of data (where applicable)
- • Restrict processing
- • Object to processing
- • Request data portability
- • Withdraw consent at any time
Requests can be made in writing using the contact details below.

Cookies & Website Analytics

This website may use cookies to improve user experience and analyse website performance.

You can control or disable cookies through your browser settings. Further details may be provided in a separate Cookie Policy.

Third-Party Websites

This website may contain links to third-party websites. We are not responsible for their privacy practices or content. You should review their privacy policies separately.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and apply from the date of publication.

Contact & Complaints

If you have questions about this Privacy Policy or how your data is handled, you may contact us using the website contact details.

If you are dissatisfied with how your data has been handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).